Repeat Buyer Prediction for E-Commerce
Guimei Liu*, ; Tam T. Nguyen, Institute for Infocomm Research; Gang Zhao, Development Bank of Singapore; Wei Zha, Institute for Infocomm Research; Jianbo Yang, General Electric; Jianneng Cao, Institute for Infocomm Research; Min Wu, Institute for Infocomm Research; Peilin Zhao, Institute for Infocomm Research, A*STAR; Wei Chen, Development Bank of Singapore
A large number of new buyers are often acquired by merchants during promotions. However, many of the attracted buyers are one-time deal hunters, and the promotions may have little long-lasting impact on sales. It is important for merchants to identify who can be converted to regular loyal buyers and then target them to reduce promotion cost and increase the return on investment (ROI). At International Joint Conferences on Artificial Intelligence (IJCAI) 2015, Alibaba hosted an international competition for repeat buyer prediction based on the sales data of the “Double 11” shop- ping event in 2014 at Tmall.com. We won the first place at stage 1 of the competition out of 753 teams. In this paper, we present our winning solution, which consists of comprehensive feature engineering and model training. We created pro- files for users, merchants, brands, categories, items and their interactions via extensive feature engineering. These profiles are not only useful for this particular prediction task, but can also be used for other important tasks in e-commerce, such as customer segmentation, product recommendation, and customer base augmentation for brands. Feature engineering is often the most important factor for the success of a prediction task, but not much work can be found in the literature on feature engineering for prediction tasks in e-commerce. Our work provides some useful hints and in- sights for data science practitioners in e-commerce.
Filed under: Classification